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Set up email on a new device

Email won't sync on the new phone and IT jargon doesn't help. Get setup checks and common fixes.

Updated 17 Oct 2026

The prompt · ChatGPT

Help me set up email on a new device.

Email provider: [Gmail, Outlook, work, other]
Device: [details]
What's wrong: [won't add / won't sync / password errors]
I can use the provider's official app: [yes/no]

Ask me up to 3 short questions first if anything important is missing. Wait for my answers.

Then:
1. Recommended setup path (official app vs built-in Mail).
2. Common fixes in order.
3. What to search on the provider's help site.
4. Security reminders (app passwords, 2-step verification).

Only use what I've told you, leave blanks for anything I haven't given, and don't invent facts, steps or official URLs you're not sure of. UK English.

Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.

A short example

Fill the blanks, then paste. Gmail, Outlook, work, other: a short note you already have. details: a short note you already have. Leave the rest of the prompt as written.

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