Write a short staff handbook people will actually read

Help me write a short staff handbook.

My business: [what you do, number of staff]
What causes confusion now: [e.g. swapping shifts, phones, breaks, holiday requests]
How things work: [hours, breaks, uniform, holiday requests, calling in sick, pay day]

First ask me up to 5 short questions. Wait for my answers.

Then:
1. A handbook outline of no more than 10 short sections.
2. Plain, friendly wording for the day-to-day sections.
3. A list of formal policies (e.g. disciplinary, grievance) to write with Acas guidance, with the Acas links.
4. A one-page "first day" summary for new starters.

Not legal advice. Only use what I've told you, leave blanks for anything I haven't given, and don't invent facts or figures. UK English.

For Acas guidance on staff handbooks and the disciplinary and grievance code, use web search and name the page you used. If it doesn't search on its own, open View all tools and choose Search.

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