The saved reply matches the approved answer, and the bot is still off until you enable it yourself.
Specification only. SME Automation does not build, support or troubleshoot implementations; use your own team, an AI agent or an implementer.
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Function notes: Replies and website answers drawn from words you have already approved.
Specification only. SME Automation does not build, support or troubleshoot implementations; use your own team, an AI agent or an implementer.
AI tool
Use Claude to load an approved answer into chat
The saved reply matches the approved answer, and the bot is still off until you enable it yourself.
Time: About one to two days, including a trial on an old record.
Difficulty: Moderate
Tools: Tidio, Claude
The chat tool answers with a guess because the approved answer was never pasted in.
The saved reply matches the approved answer, and the bot is still off until you enable it yourself.
An approved answer, then a saved reply, then chat.
Public outline. Setup, settings, and prompts are on the full specification.
Trigger · Tidio
You add a saved reply Nothing is sent yet.
Action · Claude
A draft is made from the approved answer. A person reads it before it goes anywhere.
Check · Tidio
A person keeps the accepted text on the reply.
First setup: About one to two days, including a trial on an old record.
After it is running: A few hours a week of drafting, once a person still checks the output.
These are planning ranges, not a measurement of your business. They are not a promise of time saved, and they are not a quote for implementation.
Industries: Ecommerce. Updated 16 Oct 2026. The full specification exports as Markdown for an AI agent, and also as PDF and JSON.
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