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Appeal an insurance claim refusal with a clear case

The insurer said no and the letter is dense. Get a factual appeal that answers their reasons point by point.

Updated 17 Oct 2026

The prompt · ChatGPT

Help me appeal an insurance claim refusal.

What the claim was for: [summary]
Policy type: [home, car, travel, other]
Their refusal reasons: [paste or list]
My facts and evidence: [dates, photos, reports, receipts]
What I want: [pay the claim, review again, other]

Ask me up to 3 short questions first if anything important is missing. Wait for my answers.

Then:
1. A point-by-point response to each refusal reason.
2. An evidence list matched to each point.
3. A calm cover note.
4. When to complain through their process and when to consider the Financial Ombudsman, marked for me to check time limits.
5. What not to admit or invent.

Only use what I've told you, leave blanks for anything I haven't given, and don't invent facts, figures or products. This is help organising my own numbers and wording, not financial advice; point me to MoneyHelper, GOV.UK or Citizens Advice for guidance, and to a free regulated debt adviser if I'm struggling to pay. UK English.

Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.

A short example

Fill the blanks, then paste. summary: a short note you already have. home, car, travel, other: a short note you already have. Leave the rest of the prompt as written.

This does not give tax advice. The books stay in the accounting system.

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