Home · Selling & quotes · Reply when a customer asks you to match a cheaper quote
Reply when a customer asks you to match a cheaper quote
A customer says someone else will do it for less and asks if you'll match it. Work out whether to hold, adjust the job or walk away, and reply without sounding defensive.
The problem
Dropping your price straight away teaches people to haggle and eats your margin. Refusing flatly can lose a job you'd have been glad of. Often the cheaper quote isn't for the same job.
The outcome
A customer says someone else will do it for less and asks if you'll match it. Work out whether to hold, adjust the job or walk away, and reply without sounding defensive.
The prompt · ChatGPT
A customer wants me to match a cheaper quote. Help me reply. The job: [what it is] What I quoted and what's included: [price and details] What they've said about the other quote: [paste]
The full prompt is free – sign up in 10 seconds
Get the full prompt freeAlready have an account? Log in
No password needed. We email you a sign-in link.
A short example
A customer says someone else will do it for less and asks if you'll match it. Work out whether to hold, adjust the job or walk away, and reply without sounding defensive.
The prompt · Gemini
A customer wants me to match a cheaper quote. Help me reply. The job: [what it is] What I quoted and what's included: [price and details] What they've said about the other quote: [paste]
The full prompt is free – sign up in 10 seconds
Get the full prompt freeAlready have an account? Log in
No password needed. We email you a sign-in link.
A short example
A customer says someone else will do it for less and asks if you'll match it. Work out whether to hold, adjust the job or walk away, and reply without sounding defensive.
You paste their message and what you quoted.
The assistant asks what the other quote includes, if you know, and your lowest sensible price.
You get a comparison of what's included, three reply options and the one to choose.
What happens
Use Gemini to reply when a customer asks you to match a cheaper quote
A customer says someone else will do it for less and asks if you'll match it. Work out whether to hold, adjust the job or walk away, and reply without sounding defensive.
Tools
Paste the prompt, fill the blanks, copy the draft.
- Gemini — required. Drafts from the text you paste. Nothing is sent.