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Reply when a customer asks for a "cash price"
A customer asks for a discount if they pay cash, or to leave the VAT off. Get a polite, firm reply that keeps the job, and the official pages to check.
The prompt · ChatGPT
A customer has asked for a "cash price". Help me reply. What they said: [paste] The job and my quote: [details] How I take payment: [e.g. bank transfer, card] VAT registered: [yes or no] Ask me up to 3 short questions first if anything important is missing. Wait for my answers. Then: 1. A friendly, firm reply: every job goes through the books and gets a proper invoice, which also protects them. 2. Something I can offer instead, if I want to (e.g. a smaller scope, a payment date that suits them). 3. A short line for the phone. 4. Point me to GOV.UK on keeping business records (gov.uk/self-employed-records, or company and accounting records if I'm a limited company) and on how VAT works (gov.uk/how-vat-works) so I can check the rules myself. Use only what I've given you, leave blanks for any price or fact I haven't given, and don't invent anything. UK English. No tax or legal advice; keep it about my policy. For GOV.UK pages on business record keeping and charging VAT, use web search and name the page you used. If it doesn't search on its own, open View all tools and choose Search. Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.
A short example
Fill the blanks, then paste. paste: a short note you already have. details: a short note you already have. Leave the rest of the prompt as written.
The prompt · Gemini
A customer has asked for a "cash price". Help me reply. What they said: [paste] The job and my quote: [details] How I take payment: [e.g. bank transfer, card] VAT registered: [yes or no] Ask me up to 3 short questions first if anything important is missing. Wait for my answers. Then: 1. A friendly, firm reply: every job goes through the books and gets a proper invoice, which also protects them. 2. Something I can offer instead, if I want to (e.g. a smaller scope, a payment date that suits them). 3. A short line for the phone. 4. Point me to GOV.UK on keeping business records (gov.uk/self-employed-records, or company and accounting records if I'm a limited company) and on how VAT works (gov.uk/how-vat-works) so I can check the rules myself. Use only what I've given you, leave blanks for any price or fact I haven't given, and don't invent anything. UK English. No tax or legal advice; keep it about my policy. For GOV.UK pages on business record keeping and charging VAT, use Google Search and name the page you used. Stay in this Gemini chat. Leave extensions off, including Gmail and Drive.
A short example
Fill the blanks, then paste. paste: a short note you already have. details: a short note you already have. Leave the rest of the prompt as written.
You paste what they said and the quote.
The assistant asks how you normally take payment and whether you're VAT registered.
You get a friendly, firm reply, an alternative you can offer, and the GOV.UK pages to read yourself.
What happens
Use Gemini to reply when a customer asks for a "cash price"
A customer asks for a discount if they pay cash, or to leave the VAT off. Get a polite, firm reply that keeps the job, and the official pages to check.
Tools
Paste the prompt, fill the blanks, copy the draft.
- Gemini — required. Drafts from the text you paste. Nothing is sent.
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