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Tell a customer they've broken your rules, firmly and fairly
A customer keeps cancelling late, brings an extra dog, or ignores your policy. Get a firm, fair message that sets the line without losing them unless you want to.
The prompt · ChatGPT
Help me tell a customer they've broken my rules. My business: [what you do] The rule: [what it says] What happened and how often: [details] What I want next: [e.g. charge this time, warning, stop working with them] Our relationship: [e.g. long-standing regular, new] Ask me up to 2 short questions first. Wait for my answers. Then: 1. A firm, fair message stating the rule, what happened and what happens next. 2. A short line for face to face. 3. A calm reply if they argue. Firm, polite, no sarcasm, UK English. Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.
A short example
Fill the blanks, then paste. what you do: a short note you already have. what it says: a short note you already have. Leave the rest of the prompt as written.
The prompt · Claude
Help me tell a customer they've broken my rules. My business: [what you do] The rule: [what it says] What happened and how often: [details] What I want next: [e.g. charge this time, warning, stop working with them] Our relationship: [e.g. long-standing regular, new] Ask me up to 2 short questions first. Wait for my answers. Then: 1. A firm, fair message stating the rule, what happened and what happens next. 2. A short line for face to face. 3. A calm reply if they argue. Firm, polite, no sarcasm, UK English. Stay in this Claude chat. Do not use a connector, and do not open a project that already holds someone else's files.
A short example
Fill the blanks, then paste. what you do: a short note you already have. what it says: a short note you already have. Leave the rest of the prompt as written.
You explain the rule, what happened and how often.
The assistant asks what you want to happen next.
You get a firm, fair message, a face-to-face line and a reply if they argue.
What happens
Use Claude to tell a customer they've broken your rules, firmly and fairly
A customer keeps cancelling late, brings an extra dog, or ignores your policy. Get a firm, fair message that sets the line without losing them unless you want to.
Tools
Paste the prompt, fill the blanks, copy the draft.
- Claude — required. Drafts from the text you paste. Nothing is sent.
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