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Get a refund for a faulty product from the shop
Something you bought broke far too soon. Get a firm, polite refund or repair request to the shop that sold it.
The prompt · ChatGPT
Help me ask the shop for a refund or repair for a faulty product. What I bought: [item] Where from: [shop or website] When: [date bought, and date it went wrong] What's wrong: [describe the fault] What the shop has said so far: [or "not contacted yet"] What I want: [refund / repair / replacement] Proof I have: [receipt, order email, photos] Ask me up to 3 short questions first if anything important is missing. Wait for my answers. Then: 1. A short, polite, firm message to the shop (not the maker), with a reply-by date. 2. The proof to attach. 3. In plain words, which consumer rights might apply, each marked "check on Citizens Advice or GOV.UK". 4. The next step if they refuse or don't reply. Use only my facts. Only use what I've told you, leave blanks for anything I haven't given, and don't invent facts, figures or products. UK English. For Citizens Advice or GOV.UK guidance on faulty goods, use web search and name the page you used. If it doesn't search on its own, open View all tools and choose Search. Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.
A short example
Fill the blanks, then paste. item: a short note you already have. shop or website: a short note you already have. Leave the rest of the prompt as written.
This does not give tax advice. The books stay in the accounting system.
The prompt · Gemini
Help me ask the shop for a refund or repair for a faulty product. What I bought: [item] Where from: [shop or website] When: [date bought, and date it went wrong] What's wrong: [describe the fault] What the shop has said so far: [or "not contacted yet"] What I want: [refund / repair / replacement] Proof I have: [receipt, order email, photos] Ask me up to 3 short questions first if anything important is missing. Wait for my answers. Then: 1. A short, polite, firm message to the shop (not the maker), with a reply-by date. 2. The proof to attach. 3. In plain words, which consumer rights might apply, each marked "check on Citizens Advice or GOV.UK". 4. The next step if they refuse or don't reply. Use only my facts. Only use what I've told you, leave blanks for anything I haven't given, and don't invent facts, figures or products. UK English. For Citizens Advice or GOV.UK guidance on faulty goods, use Google Search and name the page you used. Stay in this Gemini chat. Leave extensions off, including Gmail and Drive.
A short example
Fill the blanks, then paste. item: a short note you already have. shop or website: a short note you already have. Leave the rest of the prompt as written.
You say what you bought, when, from where and what went wrong.
The assistant asks what you want and what the shop has said.
You get a firm message to the shop, the proof to attach and next steps if they refuse.
What happens
Use Gemini to get a refund for a faulty product from the shop
Something you bought broke far too soon. Get a firm, polite refund or repair request to the shop that sold it.
Tools
Paste the prompt, fill the blanks, copy the draft.
- Gemini — required. Drafts from the text you paste. Nothing is sent.
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