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Catch up on a customer's whole Gmail history and draft the reply
A customer emails 'any update?' and the history is spread across 20 threads. Get where things stand and a reply you can check and send.
The prompt · ChatGPT
Catch me up on a customer's emails and draft my reply. If my data from this tool is available to you in this chat through a connected app, use it and tell me which records you used; if not, work only from the export or
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What you get (sample answer)
History: 12 Aug enquiry; 14 Aug quote sent; 20 Aug they asked about lead times; 3 Sep "any update?" Open on us: confirm November start slot. Open on them: deposit. Draft reply: "Hi Priya — yes, we can start the week of 3 Nov if the deposit of [amount] is in by 20 Oct. Happy to lock that today — want me to send the payment link?" Don't contradict: you already said lead time is 4–5 weeks, not 2.
In ChatGPT, connect the Gmail app in Settings (depends on your plan, location and Google Workspace admin settings); in Claude, add the Gmail connector from the connectors directory and sign in with Google.
No connector? Copy the key emails and paste them into any assistant.
Paste the prompt above with the customer's name.
Why it helps
You search Gmail for a name, open thread after thread, and still reply without the full picture.
Tools
Paste the prompt, fill the blanks, copy the draft.
- ChatGPT — required. Works with the business tool named on this recipe. You stay in control of what gets sent.