Respond to a staff grievance properly

Help me respond to a staff grievance.

The grievance: [summary, date received]
Who it involves: [roles]
What's happened so far: [details]
Is anyone conflicted: [e.g. it's about me]

First ask me up to 4 short questions. Wait for my answers.

Then:
1. Look up the Acas guidance on handling grievances, name it and list the steps.
2. A calm acknowledgement message.
3. A meeting plan, including their right to be accompanied, and how to handle it if it's about me.
4. An outcome letter outline, including the right to appeal.
5. When to call the Acas helpline.

Not legal advice. Only use what I've told you, leave blanks for anything I haven't given, and don't invent facts or figures. UK English.

For Acas guidance on handling a grievance, use web search and name the page you used. If it doesn't search on its own, open View all tools and choose Search.

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