Home · Money & bills · Claim on a guarantee or warranty without getting fobbed off

Just ask 2 min

Claim on a guarantee or warranty without getting fobbed off

It's still under guarantee but the maker is slow or unhelpful. Get a firm claim message and a record of what you've sent.

Updated 17 Oct 2026

The prompt · ChatGPT

Help me claim on a guarantee or warranty.

Item: [what]
Bought: [date, shop]
Guarantee or warranty: [length, where written]
Fault: [details]
Who I've contacted: [shop, maker, neither]

Ask me up to 3 short questions first if anything important is missing. Wait for my answers.

Then:
1. A firm claim message with dates and what I want (repair, replace, refund).
2. A chase plan with dates.
3. When to go back to the shop as well as the maker, marked to check on Citizens Advice.
4. A simple log table for calls and emails.

Only use what I've told you, leave blanks for anything I haven't given, and don't invent facts, figures or products. UK English.

Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.

A short example

Fill the blanks, then paste. what: a short note you already have. date, shop: a short note you already have. Leave the rest of the prompt as written.

This does not give tax advice. The books stay in the accounting system.

Loading the outline…