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Handle a nasty comment on your post

Someone's left a rude or unfair comment under your post and everyone can see it. Get a calm public reply, and know when to take it private or leave it.

Updated 17 Oct 2026

The prompt · ChatGPT

Help me respond to a nasty or unfair comment on my social media post.

My post: [paste or describe it]
The comment: [paste it exactly]
What really happened: [your side, honestly]
Are they a real customer: [yes / no / not sure]
Any truth in it: [be honest]
Other comments under it: [paste any]

Ask me up to 3 short questions first. Wait for my answers.

Then:
1. Your read on it: a genuine complaint, a misunderstanding or a troll.
2. A calm public reply, under 50 words, that other customers will see as fair.
3. A private message to follow up, if it's a real customer.
4. Whether to leave it, hide it or report it, and why.
5. What not to say.

Calm and professional, no arguing in public, UK English.

Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.

A short example

Fill the blanks, then paste. paste or describe it: a short note you already have. paste it exactly: a short note you already have. Leave the rest of the prompt as written.

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