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Move a customer's booking when it's your fault
You've double-booked, fallen ill or the van's broken down, and someone's booking has to move. Get a message that apologises, offers options and keeps them.
The prompt · ChatGPT
Help me move a customer's booking when it's my fault. Customer's name: [name] Booking: [what and when] Why I need to move it: [honest reason, briefly] Alternatives I can offer: [dates and times] Anything to make up for it: [e.g. priority slot, small discount, nothing] If something essential is missing, ask me 1 or 2 short questions first. Wait for my answers. Write: 1. A short message: sorry, why, two or three options, and an easy way to pick. 2. A shorter text version. 3. A thank-you for when they rebook. Sorry, honest, no over-explaining, UK English. Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.
A short example
Fill the blanks, then paste. name: a short note you already have. what and when: a short note you already have. Leave the rest of the prompt as written.
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