Reply to a review that praises and complains

Four stars, lovely words, then a sting in the tail. Get a reply that thanks them, deals with the gripe and reassures everyone reading.

Updated 17 Oct 2026

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The prompt · ChatGPT

Help me reply to a review that has praise and a complaint.

The review: [paste it]
What actually happened: [your side, honestly]
Is the complaint fair: [yes / partly / no]
What I've done or changed since: [details, or nothing yet]

Ask me up to 2 short questions first. Wait for my answers.

Then:
1. A public reply, under 70 words, that thanks them for the specific praise, acknowledges the complaint without excuses, and says what I've done.
2. A short private message if I want to follow up.
3. What not to say.

Calm, warm and honest. UK English.

Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.

A short example

Fill the blanks, then paste. paste it: a short note you already have. your side, honestly: a short note you already have. Leave the rest of the prompt as written.

You paste the review and what actually happened.

The assistant asks whether the complaint is fair and what you've changed.

You get a public reply that thanks, owns the issue and shows what you've done, plus an optional private message.

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What happens

Use ChatGPT to reply to a review that praises and complains

Four stars, lovely words, then a sting in the tail. Get a reply that thanks them, deals with the gripe and reassures everyone reading.

Tools

Paste the prompt, fill the blanks, copy the draft.

ChatGPT — required. Drafts from the text you paste. Nothing is sent.

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