Home · Customers & reviews · Reply to a review that praises and complains
Reply to a review that praises and complains
Four stars, lovely words, then a sting in the tail. Get a reply that thanks them, deals with the gripe and reassures everyone reading.
The problem
A customer loved the work but moaned about the mess or the wait. You want to thank them without ignoring the complaint, and without sounding defensive.
The outcome
Four stars, lovely words, then a sting in the tail. Get a reply that thanks them, deals with the gripe and reassures everyone reading.
The prompt · ChatGPT
Help me reply to a review that has praise and a complaint. The review: [paste it] What actually happened: [your side, honestly] Is the complaint fair: [yes / partly / no]
The full prompt is free – sign up in 10 seconds
Get the full prompt freeAlready have an account? Log in
No password needed. We email you a sign-in link.
A short example
Four stars, lovely words, then a sting in the tail. Get a reply that thanks them, deals with the gripe and reassures everyone reading.
The prompt · Claude
Help me reply to a review that has praise and a complaint. The review: [paste it] What actually happened: [your side, honestly] Is the complaint fair: [yes / partly / no]
The full prompt is free – sign up in 10 seconds
Get the full prompt freeAlready have an account? Log in
No password needed. We email you a sign-in link.
A short example
Four stars, lovely words, then a sting in the tail. Get a reply that thanks them, deals with the gripe and reassures everyone reading.
You paste the review and what actually happened.
The assistant asks whether the complaint is fair and what you've changed.
You get a public reply that thanks, owns the issue and shows what you've done, plus an optional private message.
What happens
Use Claude to reply to a review that praises and complains
Four stars, lovely words, then a sting in the tail. Get a reply that thanks them, deals with the gripe and reassures everyone reading.
Tools
Paste the prompt, fill the blanks, copy the draft.
- Claude — required. Drafts from the text you paste. Nothing is sent.