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Respond to a card chargeback with the right evidence
A customer has disputed a card payment with their bank and your payment provider wants evidence. Get your case organised and written clearly before the deadline.
The prompt · ChatGPT
Help me respond to a card chargeback. The notice: [paste it, including the reason and deadline] What happened: [order, delivery or service, any contact with the customer] Proof I have: [order confirmation, delivery tracking, photos, messages, terms they agreed to] My payment provider: [name] First ask me up to 4 short questions. Wait for my answers. Then: 1. The reason given, explained in plain words. 2. An evidence checklist matched to that reason, with gaps flagged. 3. A short, factual written response, in order of importance. 4. A file-naming list so the provider can follow it. 5. Two changes to stop this happening again. Only use what I've told you, leave blanks for anything I haven't given, and don't invent facts or figures. UK English. Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.
A short example
Fill the blanks, then paste. paste it, including the reason and deadline: a short note you already have. order, delivery or service, any contact with the customer: a short note you already have. Leave the rest of the prompt as written.
This does not give tax advice. The books stay in the accounting system.
The prompt · Copilot
Help me respond to a card chargeback. The notice: [paste it, including the reason and deadline] What happened: [order, delivery or service, any contact with the customer] Proof I have: [order confirmation, delivery tracking, photos, messages, terms they agreed to] My payment provider: [name] First ask me up to 4 short questions. Wait for my answers. Then: 1. The reason given, explained in plain words. 2. An evidence checklist matched to that reason, with gaps flagged. 3. A short, factual written response, in order of importance. 4. A file-naming list so the provider can follow it. 5. Two changes to stop this happening again. Only use what I've told you, leave blanks for anything I haven't given, and don't invent facts or figures. UK English. Stay in this Copilot chat. Leave plugins off, and do not open a file from OneDrive.
A short example
Fill the blanks, then paste. paste it, including the reason and deadline: a short note you already have. order, delivery or service, any contact with the customer: a short note you already have. Leave the rest of the prompt as written.
You paste the chargeback notice and describe what happened.
The assistant asks what proof you have of the order, delivery and contact.
You get the reason explained, an evidence checklist, a clear written response and what to change next time.
What happens
Use Copilot to respond to a card chargeback with the right evidence
A customer has disputed a card payment with their bank and your payment provider wants evidence. Get your case organised and written clearly before the deadline.
Tools
Paste the prompt, fill the blanks, copy the draft.
- Microsoft Copilot — required. Drafts from the text you paste. Nothing is sent.
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