Write a returns and refund policy that stops arguments

Help me write a clear returns and refund policy.

What I sell: [products or services]
How I sell: [in shop, online, at markets, by phone]
What I'd like my policy to be: [e.g. returns within 30 days, unused, with receipt]
Custom or personalised items: [yes / no]
Who pays for return postage: [details]
How refunds are made: [e.g. original payment method]

Ask me up to 3 short questions first. Wait for my answers.

Then:
1. A plain-English returns policy: what can be returned, time limits, condition, how to return, refunds and exchanges, faulty items.
2. A short version for receipts and my website footer.
3. A friendly reply template for return requests.
4. A list of the legal points to check, such as faulty goods and online cancellation rights, naming the official guidance to read.

Fair and clear. This isn't legal advice: I'll check it. UK English.

For official UK guidance for businesses on returns and consumer rights, use web search and name the page you used. If it doesn't search on its own, open View all tools and choose Search.

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