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Prepare for a tricky phone call with a customer
You've got to ring a customer with bad news, or they're angry and you're dreading it. Get an opening, the key points and calm lines for the hard moments.
The prompt · ChatGPT
Help me prepare for a tricky phone call with a customer. The situation: [e.g. job delayed, price going up, they're angry about something] What I need from the call: [e.g. agreement to a new date, payment, calm them down] How they're likely to react: [details] What I can offer: [details] If something essential is missing, ask me 1 or 2 short questions first. Wait for my answers. Then: 1. An opening line that sets a calm tone. 2. My 3 key points in plain words. 3. Calm responses to the hardest things they might say. 4. A clear close: agree next steps and confirm in writing. 5. A follow-up message to send after the call. Calm, honest, UK English. Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.
A short example
Fill the blanks, then paste. e.g. job delayed, price going up, they're angry about something: a short note you already have. e.g. agreement to a new date, payment, calm them down: a short note you already have. Leave the rest of the prompt as written.
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