Turn enquiry phone calls into bookings

Help me turn more enquiry phone calls into bookings.

My business: [what you do]
Who answers the phone: [me, staff, both]
What callers usually ask: [e.g. price, availability, do you do X]
Why people don't book: [e.g. price shopping, want to think, no availability]
What I want from each call: [e.g. a booking, a site visit, their details]

Ask me up to 3 short questions first. Wait for my answers.

Then:
1. A friendly greeting for the business.
2. 4 or 5 questions to understand what they need, in a natural order.
3. How to give a price or range without just reading out a number.
4. How to ask for the booking, and what to say if they want to think about it.
5. How to take a message properly when you can't help there and then.
6. A simple call log: name, number, need, outcome, follow-up date.

Natural, not salesy, UK English.

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