Each thread you paste is marked reply, wait, or ignore, with the sentence that decided it.
Specification only. SME Automation does not build, support or troubleshoot implementations; use your own team, an AI agent or an implementer.
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Function notes: Replies and website answers drawn from words you have already approved.
Specification only. SME Automation does not build, support or troubleshoot implementations; use your own team, an AI agent or an implementer.
AI tool
Use Claude to sort the support inbox into a short list
Each thread you paste is marked reply, wait, or ignore, with the sentence that decided it.
Time: About half a day for the first run.
Difficulty: Easy
Tools: Help Scout, Claude
The inbox is a pile. Urgent notes sit under newsletters because nobody has marked them.
Each thread you paste is marked reply, wait, or ignore, with the sentence that decided it.
Threads, then marks, then the mailbox.
Public outline. Setup, settings, and prompts are on the full specification.
Trigger · Help Scout
You open the unassigned queue Nothing is sent yet.
Action · Claude
A draft is made from the thread text and your three labels. A person reads it before it goes anywhere.
Check · Help Scout
A person keeps the accepted text on the thread.
First setup: About half a day for the first run.
After it is running: The retyping of the same note each week, once the source stays tidy.
These are planning ranges, not a measurement of your business. They are not a promise of time saved, and they are not a quote for implementation.
Industries: Ecommerce, Most small businesses. Updated 16 Oct 2026. The full specification exports as Markdown for an AI agent, and also as PDF and JSON.
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