Log every complaint on a form so you can see what keeps going wrong

Help me set up a simple complaints log.

My business: [what you do]
Kinds of complaints I get: [e.g. late arrival, mess left, wrong order]
How they reach me: [e.g. phone, reviews, email]
Who logs them: [names]

Ask me up to 3 short questions first if anything important is missing. Wait for my answers.

Then:
1. Form questions under 1 minute: date, how it came in, category (dropdown), what happened, what we did, resolved yes or no.
2. Six to eight categories that fit my business.
3. A monthly review prompt I can paste with the sheet, asking for the top patterns and one fix each.
4. A note on what not to record (health details, more personal data than needed).
5. A one-line message to staff explaining why we're logging.

Only use what I've told you, leave blanks for anything I haven't given, and don't invent facts or figures. UK English.

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