Escalate a complaint to an ombudsman or free dispute service

Help me escalate a complaint to an ombudsman or free dispute service.

Sector: [bank, energy, broadband, online shop, other]
What went wrong: [summary]
What I've already sent them: [dates and outcomes]
Final response or eight-week mark: [details if known]
What I want: [refund, apology, repair, amount]

Ask me up to 3 short questions first if anything important is missing. Wait for my answers.

Then:
1. A one-page case summary.
2. A timeline of contacts.
3. A checklist of documents to upload.
4. How to find the right free scheme (without guessing the wrong one).
5. A calm opening paragraph for the application.

Remind me schemes have rules and time limits I must check. Only use what I've told you, leave blanks for anything I haven't given, and don't invent facts, figures or products. UK English.

For which UK ombudsman or ADR scheme covers this sector, use web search and name the page you used. If it doesn't search on its own, open View all tools and choose Search.

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