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Fix a tech problem step by step

Something's broken and random YouTube fixes feel risky. Get calm checks in a sensible order.

Updated 17 Oct 2026

The prompt · ChatGPT

Help me fix a tech problem step by step.

Device: [phone / laptop / tablet — make if known]
What's wrong: [exact symptom]
When it started: [details]
What I've tried: [list]
Error text if any: [paste]

Ask me up to 3 short questions first if anything important is missing. Wait for my answers.

Then:
1. Safest checks first (power, Wi-Fi, updates, free space).
2. Next checks, stopping before anything destructive.
3. What to search on the maker's support site.
4. When to stop and get hands-on help.

Only use what I've told you, leave blanks for anything I haven't given, and don't invent facts, steps or official URLs you're not sure of. UK English.

Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.

A short example

Fill the blanks, then paste. phone / laptop / tablet — make if known: a short note you already have. exact symptom: a short note you already have. Leave the rest of the prompt as written.

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