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Tell a customer you've found another problem on the job

You've lifted the floor and found rot, or opened the wall and found bad wiring. Get a clear, calm message with what you found, the options and the cost.

Updated 17 Oct 2026

The prompt · ChatGPT

Help me tell a customer I've found another problem on their job.

The job: [what I'm doing]
What I found: [describe it plainly]
Why it matters: [what happens if it's left]
Options: [e.g. fix now, patch for now, leave it]
Cost and extra time for each: [figures]
Photos I can send: [yes / no]

Ask me up to 2 short questions first. Wait for my answers.

Then:
1. A calm, clear message: what I found, why it matters, the options with cost and time, and what I recommend.
2. What to say face to face, if they're there.
3. A short line asking them to confirm their choice in writing before I carry on.
4. A note of what to photograph and keep.

Honest, no scare tactics, UK English.

Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.

A short example

Fill the blanks, then paste. what I'm doing: a short note you already have. describe it plainly: a short note you already have. Leave the rest of the prompt as written.

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