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Tell a customer you've found another problem on the job
You've lifted the floor and found rot, or opened the wall and found bad wiring. Get a clear, calm message with what you found, the options and the cost.
The prompt · ChatGPT
Help me tell a customer I've found another problem on their job. The job: [what I'm doing] What I found: [describe it plainly] Why it matters: [what happens if it's left] Options: [e.g. fix now, patch for now, leave it] Cost and extra time for each: [figures] Photos I can send: [yes / no] Ask me up to 2 short questions first. Wait for my answers. Then: 1. A calm, clear message: what I found, why it matters, the options with cost and time, and what I recommend. 2. What to say face to face, if they're there. 3. A short line asking them to confirm their choice in writing before I carry on. 4. A note of what to photograph and keep. Honest, no scare tactics, UK English. Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.
A short example
Fill the blanks, then paste. what I'm doing: a short note you already have. describe it plainly: a short note you already have. Leave the rest of the prompt as written.
The prompt · Copilot
Help me tell a customer I've found another problem on their job. The job: [what I'm doing] What I found: [describe it plainly] Why it matters: [what happens if it's left] Options: [e.g. fix now, patch for now, leave it] Cost and extra time for each: [figures] Photos I can send: [yes / no] Ask me up to 2 short questions first. Wait for my answers. Then: 1. A calm, clear message: what I found, why it matters, the options with cost and time, and what I recommend. 2. What to say face to face, if they're there. 3. A short line asking them to confirm their choice in writing before I carry on. 4. A note of what to photograph and keep. Honest, no scare tactics, UK English. Stay in this Copilot chat. Leave plugins off, and do not open a file from OneDrive.
A short example
Fill the blanks, then paste. what I'm doing: a short note you already have. describe it plainly: a short note you already have. Leave the rest of the prompt as written.
You describe what you found, why it matters and the options.
The assistant asks about cost, time and what happens if they leave it.
You get a calm message with photos to attach, options with prices, and a sign-off note.
What happens
Use Copilot to tell a customer you've found another problem on the job
You've lifted the floor and found rot, or opened the wall and found bad wiring. Get a clear, calm message with what you found, the options and the cost.
Tools
Paste the prompt, fill the blanks, copy the draft.
- Microsoft Copilot — required. Drafts from the text you paste. Nothing is sent.
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