Work out why your rating dropped and win it back

My review rating has dropped. Help me find out why and fix it.

My business: [what you do]
Where: [e.g. Google, Tripadvisor]
Recent reviews: [paste 10 to 30, with dates and stars]
What changed around then: [e.g. new staff, new menu, busier]

Ask me up to 3 short questions first if anything important is missing. Wait for my answers.

Then:
1. The pattern: the 3 most common complaints, with how often each comes up.
2. Which are about one-off bad luck and which about something I can fix.
3. A fix list for the business itself, in priority order.
4. A plan to ask happy customers for honest reviews, without incentives or filtering who gets asked.
5. A reminder of the rules on fake reviews, with a link to the CMA's guidance.

Only use what I've told you, leave blanks for anything I haven't given, and don't invent facts or results. UK English.

For the CMA's guidance on fake reviews, use web search and name the page you used. If it doesn't search on its own, open View all tools and choose Search.

Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.