Deal with a fake or unfair review

Help me deal with a fake or unfair review.

Where it is: [e.g. Google, Facebook, Trustpilot]
The review: [paste it]
Why I think it's fake or unfair: [e.g. no record of them, wrong business, competitor]
What I've checked: [e.g. bookings, payments, CCTV]

Ask me up to 3 short questions first. Wait for my answers.

Then:
1. A calm, short public reply that others will see as fair, without accusing anyone.
2. Steps to report it on that platform, naming the official help page, and if you're not sure of the current steps, tell me what to search for on the platform's own help pages.
3. What evidence to keep.
4. How to balance it: a fair way to get more genuine reviews.

Calm and factual, no threats. Not legal advice. UK English.

For the platform's official help page for reporting a review, use web search and name the page you used. If it doesn't search on its own, open View all tools and choose Search.

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