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Reply when a customer complaint has been escalated to you
A customer has asked for "the owner" after a member of staff couldn't sort it. Get a calm, senior reply that backs your team and puts things right.
The problem
Your staff member tried, the customer's angrier, and now it's on you. You need to fix it without throwing your team under the bus.
The outcome
A customer has asked for "the owner" after a member of staff couldn't sort it. Get a calm, senior reply that backs your team and puts things right.
The prompt · ChatGPT
Help me reply to a customer complaint that's been escalated to me. The complaint: [paste it] What my staff member said or did: [details] What I know about what happened: [facts]
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A short example
A customer has asked for "the owner" after a member of staff couldn't sort it. Get a calm, senior reply that backs your team and puts things right.
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