Message a seller about a problem order and ask for a fix

Message a seller about a problem order.

Order number: [id]
What was wrong: [details]
What I want: [replace / refund / partial]
Photos: [yes/no]
Platform: [optional]

Ask me up to 3 short questions first if anything important is missing. Wait for my answers.

Then:
1. A clear sendable message.
2. A shorter follow-up if they stall.
3. Threats to leave out on first contact.
4. When to use the platform's dispute route or Citizens Advice consumer pages.

Only use what I've told you, leave blanks for anything I haven't given, and don't invent facts, quotes or what the other person thinks. UK English.

Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.