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Write a 3CX phone menu that sends callers to the right person first time

Callers press 1, get the wrong person and ring off. Get a Digital Receptionist menu, an out-of-hours route and scripts under 20 seconds.

Updated 17 Oct 2026

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The prompt · ChatGPT

Write a phone menu for our 3CX Digital Receptionist.

Why people ring: [e.g. new enquiries, existing jobs, accounts, suppliers]
Who handles each: [person, ring group or queue]
Opening hours: [days and times]

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What you get (sample answer)

Menu: For new enquiries, press 1 (Sales ring group). For an existing job, press 2 (Ops). For accounts, press 3 (Priya). For suppliers, press 4 (Office).
Welcome (under 20s): "Thanks for calling Ashcroft Joinery. For new enquiries press 1, existing jobs press 2, accounts press 3, suppliers press 4."
Out of hours: "We're closed. Leave a message or email [email protected]. For emergencies press 9."
Holiday: same, plus "Back on [date]."

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