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Write a 3CX phone menu that sends callers to the right person first time
Callers press 1, get the wrong person and ring off. Get a Digital Receptionist menu, an out-of-hours route and scripts under 20 seconds.
The prompt · ChatGPT
Write a phone menu for our 3CX Digital Receptionist. Why people ring: [e.g. new enquiries, existing jobs, accounts, suppliers] Who handles each: [person, ring group or queue] Opening hours: [days and times]
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What you get (sample answer)
Menu: For new enquiries, press 1 (Sales ring group). For an existing job, press 2 (Ops). For accounts, press 3 (Priya). For suppliers, press 4 (Office). Welcome (under 20s): "Thanks for calling Ashcroft Joinery. For new enquiries press 1, existing jobs press 2, accounts press 3, suppliers press 4." Out of hours: "We're closed. Leave a message or email [email protected]. For emergencies press 9." Holiday: same, plus "Back on [date]."
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