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Explain your call-out charge on an emergency call

Someone rings in a panic with a burst pipe, a lockout or a broken boiler and asks what it'll cost. Get a clear script for your call-out charge that's fair and stops rows on the doorstep.

Updated 17 Oct 2026

The prompt · ChatGPT

Help me explain my call-out charge clearly.

My work: [e.g. emergency plumbing]
How I charge: [call-out fee, what it covers, hourly rate after, parts]
Out-of-hours differences: [details]
What I can tell them on the phone: [e.g. rough ranges for common fixes]

Ask me up to 3 short questions first if anything important is missing. Wait for my answers.

Then:
1. A calm phone script that explains the charge in under 30 seconds.
2. A text to confirm it before I set off.
3. A short section for my website.
4. What to say on arrival if it's bigger than expected.

Use only what I've given you, leave blanks for any price or fact I haven't given, and don't invent anything. UK English, kind but clear.

Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.

A short example

Fill the blanks, then paste. e.g. emergency plumbing: a short note you already have. call-out fee, what it covers, hourly rate after, parts: a short note you already have. Leave the rest of the prompt as written.

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