Mystery-shop your own business

Help me mystery-shop my own business.

My business: [what you do]
How customers find and contact me: [website, phone, walk-in, social]
What I most want to know: [e.g. how long replies take, how staff greet people]
Who'll do it: [a friend or relative]

First ask me up to 3 short questions. Wait for my answers.

Then:
1. A brief for my mystery shopper: what to do and in what order.
2. A scoring sheet with 15 points to score 1 to 5, plus notes.
3. Questions to ask them afterwards.
4. How to share the results with staff without blaming anyone.
5. A re-check plan in 3 months.

Only use what I've told you, leave blanks for anything I haven't given, and don't invent facts or figures. UK English.

Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.