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Mystery-shop your own business

You haven't seen your business as a customer sees it for years. Get a mystery-shop plan for a friend to do: phone, website, visit and follow-up, with a scoring sheet.

Updated 17 Oct 2026

The prompt · ChatGPT

Help me mystery-shop my own business.

My business: [what you do]
How customers find and contact me: [website, phone, walk-in, social]
What I most want to know: [e.g. how long replies take, how staff greet people]
Who'll do it: [a friend or relative]

First ask me up to 3 short questions. Wait for my answers.

Then:
1. A brief for my mystery shopper: what to do and in what order.
2. A scoring sheet with 15 points to score 1 to 5, plus notes.
3. Questions to ask them afterwards.
4. How to share the results with staff without blaming anyone.
5. A re-check plan in 3 months.

Only use what I've told you, leave blanks for anything I haven't given, and don't invent facts or figures. UK English.

Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.

A short example

Fill the blanks, then paste. what you do: a short note you already have. website, phone, walk-in, social: a short note you already have. Leave the rest of the prompt as written.

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