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Tell a long-standing customer their price is going up
You've undercharged a loyal regular for years and it's time to fix it. Get a personal message and what to say face to face, so you keep them.
The prompt · ChatGPT
Help me tell a long-standing customer their price is going up. The customer: [who they are, how long with me] What they pay now: [amount] New price: [amount] When it starts: [date] Why: [e.g. haven't changed it in 4 years, costs up] What I could offer to soften it: [e.g. keep the old price for one more visit, nothing] Ask me up to 2 short questions first. Wait for my answers. Then: 1. A personal message, warm and clear, giving the new price, the start date and a short honest reason. 2. A short script for saying it face to face. 3. Calm replies if they say "that's a big jump" or "I'll go elsewhere". 4. A line to thank them for their loyalty without grovelling. Warm, honest, no apologising for running a business. UK English. Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.
A short example
Fill the blanks, then paste. who they are, how long with me: a short note you already have. amount: a short note you already have. Leave the rest of the prompt as written.
You say who they are, what they pay now and what the new price will be.
The assistant asks how long it's been and what you could offer to soften it.
You get a personal message, a face-to-face script and replies if they push back.
What happens
Use ChatGPT to tell a long-standing customer their price is going up
You've undercharged a loyal regular for years and it's time to fix it. Get a personal message and what to say face to face, so you keep them.
Tools
Paste the prompt, fill the blanks, copy the draft.
- ChatGPT — required. Drafts from the text you paste. Nothing is sent.
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