Home · Selling & quotes · Tell a long-standing customer their price is going up
Just ask 5 min
Tell a long-standing customer their price is going up
You've undercharged a loyal regular for years and it's time to fix it. Get a personal message and what to say face to face, so you keep them.
The prompt · ChatGPT
Help me tell a long-standing customer their price is going up. The customer: [who they are, how long with me] What they pay now: [amount] New price: [amount] When it starts: [date] Why: [e.g. haven't changed it in 4 years, costs up] What I could offer to soften it: [e.g. keep the old price for one more visit, nothing] Ask me up to 2 short questions first. Wait for my answers. Then: 1. A personal message, warm and clear, giving the new price, the start date and a short honest reason. 2. A short script for saying it face to face. 3. Calm replies if they say "that's a big jump" or "I'll go elsewhere". 4. A line to thank them for their loyalty without grovelling. Warm, honest, no apologising for running a business. UK English. Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.
A short example
Fill the blanks, then paste. who they are, how long with me: a short note you already have. amount: a short note you already have. Leave the rest of the prompt as written.
Loading the outline…