Reply to a review that names a member of staff

A review praises or criticises one of your team by name. Get a reply that thanks them warmly, or protects them fairly, in public.

Updated 17 Oct 2026

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The prompt · ChatGPT

Help me reply to a review that names a member of staff.

The review: [paste it]
Praise or criticism: [which]
What I know about what happened: [details]
How the staff member feels: [e.g. delighted, upset]

If something essential is missing, ask me 1 or 2 short questions first. Wait for my answers.

Then:
1. A public reply: warm thanks for praise, or for criticism a fair reply that takes ownership as the business without blaming the person.
2. A note to the staff member.
3. A private follow-up for the customer, if needed.

Fair and kind, UK English.

Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.

A short example

Fill the blanks, then paste. paste it: a short note you already have. which: a short note you already have. Leave the rest of the prompt as written.

You paste the review and what you know.

The assistant asks how the staff member feels and what happened.

You get a public reply, a note to the staff member and, if needed, a private follow-up.

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What happens

Use ChatGPT to reply to a review that names a member of staff

A review praises or criticises one of your team by name. Get a reply that thanks them warmly, or protects them fairly, in public.

Tools

Paste the prompt, fill the blanks, copy the draft.

ChatGPT — required. Drafts from the text you paste. Nothing is sent.

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