smeautomation
Log inSign up free

Home · Customers & reviews · Reply to a review that names a member of staff

Just ask 2 min

Reply to a review that names a member of staff

A review praises or criticises one of your team by name. Get a reply that thanks them warmly, or protects them fairly, in public.

Updated 17 Oct 2026

The prompt · ChatGPT

Help me reply to a review that names a member of staff.

The review: [paste it]
Praise or criticism: [which]
What I know about what happened: [details]
How the staff member feels: [e.g. delighted, upset]

If something essential is missing, ask me 1 or 2 short questions first. Wait for my answers.

Then:
1. A public reply: warm thanks for praise, or for criticism a fair reply that takes ownership as the business without blaming the person.
2. A note to the staff member.
3. A private follow-up for the customer, if needed.

Fair and kind, UK English.

Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.

A short example

Fill the blanks, then paste. paste it: a short note you already have. which: a short note you already have. Leave the rest of the prompt as written.

Loading the outline…