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Reply to a review that names a member of staff
A review praises or criticises one of your team by name. Get a reply that thanks them warmly, or protects them fairly, in public.
The prompt · ChatGPT
Help me reply to a review that names a member of staff. The review: [paste it] Praise or criticism: [which] What I know about what happened: [details] How the staff member feels: [e.g. delighted, upset] If something essential is missing, ask me 1 or 2 short questions first. Wait for my answers. Then: 1. A public reply: warm thanks for praise, or for criticism a fair reply that takes ownership as the business without blaming the person. 2. A note to the staff member. 3. A private follow-up for the customer, if needed. Fair and kind, UK English. Stay in this ChatGPT chat. Do not turn on apps or connectors, and do not use memory from another chat.
A short example
Fill the blanks, then paste. paste it: a short note you already have. which: a short note you already have. Leave the rest of the prompt as written.
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