Help
Help
Answers for SME Automation. Plans and the billing country are on pricing. The rules are in the terms.
The sign-in link has not arrived
Check spam, then use the newest email only. Each link works once and expires after about an hour. A newer email stops the older ones. The message comes from [email protected]. There is no password.
What is a Just ask prompt, a recipe, and a combo?
A Just ask prompt is a short prompt you can copy with a free account. A recipe is a deeper build sheet for one job. A combo joins more than one step. Deeper recipes and combos are in Starter 5, Plus 15, and Unlimited.
What does each plan include?
A free account includes every Just ask prompt. Starter 5 opens 5 deeper recipes or combos in each billing period. Plus 15 opens 15. Unlimited opens all of them while the subscription is active. Ones you open stay open. Unused openings do not roll over.
When does the allowance reset?
It resets when the renewal payment succeeds, on your payment date, not on the 1st of the month. The account page shows the renewal date.
How do I upgrade or downgrade?
Open your account and choose Manage billing. An upgrade is charged now and the new plan starts straight away. A downgrade, or a change from yearly to monthly, starts at the end of the period you have already paid for. You do not get a credit for the unused time.
How do I cancel?
From your account, open Manage billing and cancel. You keep access until the end of the period you have paid for. The account page then says the date it cancels. Cancelling stops the next renewal. It does not refund the current period.
My payment failed
Access continues during Stripe's retry period. The account page says your payment failed and links to the billing portal so you can update the card. If the payment still fails, paid access ends.
Where are invoices and VAT?
Invoices are in the billing portal on your account page. A UK billing address is charged in pounds and the invoice includes VAT. You can add a VAT number during checkout. Every other country is charged in US dollars.
Are there refunds or a cooling-off period?
There is no cooling-off period. Payments are non-refundable. Access starts immediately, and you lose the 14-day right to cancel. The terms set this out. Cancelling stops future renewals only. Read the terms
How do I delete my account?
On the account page, type DELETE and send the request. A paid subscription is cancelled immediately. There is no refund, and no further invoices are taken. The account is deleted within one month.
How do I contact you?
Email [email protected]. The help on this page covers sign-in, plans, cards, invoices, and deletion.
SME Automation is a trading name of Sundowner Life Limited, VAT GB 493152386, [email protected].