Customers & reviews prompts (page 4)
Reply to reviews, calm down complaints, write FAQs and keep customers happy. Prompts that keep your tone friendly and professional, even on a bad day.
61 Just ask prompts · 20 recipes and combos. Free to browse; the full prompt needs a free account.
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Escalate a case in Teams
Escalations arrive as a ping with no case number, so the urgent one cannot be found an hour later. The Teams message carries the case number, the ask, and the owner.
File an internal article from a solved ticket
Solved tickets teach one person. An internal article exists in the words of the solved ticket, marked internal.
Hand a customer issue to a colleague
Issues are pasted into chat as a fragment, so the next person asks the customer the same questions. The handoff has the facts you pasted and a named owner.
Load an approved answer into chat
The chat tool answers with a guess because the approved answer was never pasted in. The saved reply matches the approved answer, and the bot is still off until you enable it yourself.
Prepare answers for a messenger flow
Messenger flows answer with a cheerful guess because the buttons were filled in a hurry. Each button has an approved answer, and the flow stays unpublished.
Qualify a chat before it becomes a job
Chats become jobs before anyone has checked the address or the thing being asked for. The chat is marked book, ask, or decline from the answers already given.
Reply to a shop question about an order
Shop questions are answered with a status the agent remembers, not the status on the order. The reply quotes the order status you pasted.
Reply to a warranty question
Warranty replies promise a replacement the terms do not include. The reply quotes the terms you pasted and stops where the terms stop.
Save a reply you are willing to reuse
Good replies scroll away. The saved reply includes the conditions from the original, or it is rejected.
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