Customers & reviews prompts
Reply to reviews, calm down complaints, write FAQs and keep customers happy. Prompts that keep your tone friendly and professional, even on a bad day.
61 Just ask prompts · 20 recipes and combos. Free to browse; the full prompt needs a free account.
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Reply calmly to an angry email
A calm reply to a stroppy email, with a clear next step and no heat.
Reply to a bad review
A calm public reply that shows you listened, without arguing the review.
Sort the support inbox into a short list
The inbox is a pile. Each thread you paste is marked reply, wait, or ignore, with the sentence that decided it.
Ask a happy customer for a review
A short text that is easy to answer, including with a no.
Ask for a review face to face without it being awkward
The customer's thrilled, standing right there, and you mumble something about Google. Get a natural line to ask, and a quick message to send straight after.
Chase a late supplier when customers are waiting
Your supplier's late and you've got customers expecting their orders. Get a firm chase to the supplier and honest updates for the customers.
Check in after a job so the next one comes to you
The job's done and you never hear from them again. Get a check-in message for a few weeks later that invites repeat work and referrals.
Check in with a long-standing client before they drift
Your oldest client has gone quiet and you only notice when they've moved to someone else. Get a check-in that spots problems early and shows you care.
Check the tone before you send
Spots anything that sounds rude, vague or too long, and offers a fix.
Complain about a late delivery
A clear complaint that says what arrived late and what you want done.
Deal with a fake or unfair review
A one-star review from someone you've never served is sitting at the top of your profile. Get a calm public reply and the steps to report it.
Decide what to offer to make up for a mistake
You got something wrong and want to make it right, but you don't know what's fair. Get options that suit the problem and the wording to offer one.
End things with a difficult client, politely
One client takes more time, stress and chasing than all the rest. Get a calm, professional message to end the work without burning bridges.
Explain a delay
An honest update that says what slipped, what happens next, and when.
Explain a technical problem simply
What is wrong, what you will do, and what it means for them, without the jargon.
Explain your call-out charge on an emergency call
Someone rings in a panic with a burst pipe, a lockout or a broken boiler and asks what it'll cost. Get a clear script for your call-out charge that's fair and stops rows on the doorstep.
Find patterns in feedback
The top complaint, the top compliment, and one fix, from comments you paste.
Get feedback you can use with a 5-question Google Form
You ask 'how did we do?' and get 'great, thanks'. Get a 5-question Google Form that finds what to fix, with the answers landing in a sheet.
Go on holiday without losing customers or checking your phone
A week off and you'll spend it answering messages from the beach. Set up one Gmail auto-reply and a WhatsApp away message that cover the dates and what to do meanwhile.
Interview a happy client for a case study
A client loves what you did and you'd like a case study, but your notes say "they were happy". Get interview questions that draw out a real story and results.
Introduce your customers to a new owner
You're selling or handing over your business and want your customers to stay with the new owner. Get the announcement, a joint introduction and answers to what customers will worry about.
Leave a handover pack and job-done message when you finish a job
Job done, and three months later they ring asking which paint you used. Get a handover pack, a job-done message with payment details and a check-in.
Log every complaint on a form so you can see what keeps going wrong
Complaints get sorted and forgotten, so the same thing goes wrong again. Log each one on a quick form and get a monthly pattern you can fix.
Move a customer's booking when it's your fault
You've double-booked, fallen ill or the van's broken down, and someone's booking has to move. Get a message that apologises, offers options and keeps them.
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