Customers & reviews prompts (page 3)
Reply to reviews, calm down complaints, write FAQs and keep customers happy. Prompts that keep your tone friendly and professional, even on a bad day.
61 Just ask prompts · 20 recipes and combos. Free to browse; the full prompt needs a free account.
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Tell a customer they've broken your rules, firmly and fairly
A customer keeps cancelling late, brings an extra dog, or ignores your policy. Get a firm, fair message that sets the line without losing them unless you want to.
Tell a customer you've found another problem on the job
You've lifted the floor and found rot, or opened the wall and found bad wiring. Get a clear, calm message with what you found, the options and the cost.
Tell existing customers about a new service
You've added something new and your existing customers have no idea. Get a short, helpful announcement that shows who it's for, without a hard sell.
Thank your longest-standing customers in a way they remember
Some customers have stuck with you for years, or have a big birthday or anniversary coming. Get a personal note and gesture ideas that feel genuine.
Turn a rough note into an email
Type it how you would say it. Get a clear, friendly email back.
Write a cancellation policy that cuts no-shows
No-shows and late cancellations are costing you money. Get a fair policy, the wording for bookings and reminders, and a kind way to enforce it.
Write a guarantee customers trust
Customers worry about paying and being let down. Get a clear, honest guarantee that reassures them without opening you up to abuse.
Write a returns and refund policy that stops arguments
Returns turn into rows because nothing's written down. Get a clear, fair returns policy in plain English, with a list of rules to check.
Write a short intake form so you stop asking the same questions
You ask every new customer the same ten questions, often over three calls. Get a short intake form that gets it all at once.
Write a thank-you after a job
A short thank-you that sounds like you, not a template.
Write aftercare instructions for tattoo, beauty or salon clients
Clients forget everything you said at the chair. Get aftercare they'll keep: a card, a same-day text, a check-in and a 'when to get help' box.
Write gift voucher wording and terms
You want to sell gift vouchers but don't know what to put on them. Get clear voucher wording, simple terms and ideas to sell more.
Write the questions people ask
Ten questions customers already ask, answered in plain sentences.
Write your missed-call text
The text you send when you cannot pick up, so the caller does not ring the next person.
Draft a refund reply from your policy
A customer asks for money back and the reply depends on memory of the policy. A refund reply quotes the policy line you pasted and does not invent a new rule.
Make a tiny FAQ from answers you already give
You answer the same three questions in chat and they are not written down anywhere a colleague can copy. Three answers you typed become three questions and answers, with nothing extra.
Reply to a complaint from their message
A complaint is sitting there and a fast reply either argues or apologises for something that was not said. A reply acknowledges the words they used and does not admit a fault they did not describe.
Turn your return rule into steps a customer can follow
The return rule is one paragraph and customers ask what to do first. Your return rule becomes numbered steps, and a missing step says not stated.
Write a thank-you note after a piece of work
The work is done and the thank-you is still unsent because you do not want it to sound copied. A thank-you uses the job you described and does not add a review you did not write.
Add an accepted answer to the help page
The same ticket is answered well once and then answered differently the next time. The accepted answer is on the help page, in the words you approved.
Draft a rebook message
Rebooking depends on whoever remembers the client at the desk. The message offers a rebook and uses the last visit date you pasted.
Draft a refund reply from the policy
Refund replies vary with whoever is on shift, including promises the policy does not make. The reply follows the policy text you pasted and says not stated where the policy is silent.
Draft an order-status text
Customers ask for a status on WhatsApp and get a different answer than the shop shows. The text quotes the status you pasted and nothing more.
Draft the reply to an order problem
Order problems get a different story depending on who saw the order screen. The reply uses the order status you pasted and does not invent a delivery date.
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