Customers & reviews prompts (page 2)
Reply to reviews, calm down complaints, write FAQs and keep customers happy. Prompts that keep your tone friendly and professional, even on a bad day.
61 Just ask prompts · 20 recipes and combos. Free to browse; the full prompt needs a free account.
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Prepare for a tricky phone call with a customer
You've got to ring a customer with bad news, or they're angry and you're dreading it. Get an opening, the key points and calm lines for the hard moments.
Price the extras when a client keeps adding work
"While you're here, could you just…" Get a friendly way to say yes to extra work, put a price on it, and get it agreed in writing.
Put your terms and service promise on one page customers actually read
Nobody reads your terms until there's a row about the deposit. Get a plain one-page summary and a short promise you can keep, to send with every quote.
Reassure a nervous first-time customer
Someone is booking their first tattoo, driving lesson, massage, swim class or counselling session and they're clearly anxious. Get messages that calm their nerves before the day.
Record a voicemail greeting that stops people ringing someone else
Callers hit your voicemail and hang up to try the next number. Get a short greeting that tells them when you'll call back and what to leave.
Remind past customers it's time to book again
Customers forget their service, MOT or clean is due and book whoever's first. Get timely reminders and a simple calendar so they book you.
Reply to "how much?" with no details
An enquiry just says "how much?" and nothing else. Get a helpful reply that gives a rough idea and asks the few questions you need to quote properly.
Reply to 20 Google reviews in 10 minutes so each one sounds personal
A backlog of kind reviews you've never answered. Paste them in and get a personal reply for each, not 20 copies of 'thanks so much!'.
Reply to a cancellation and keep the door open
A customer cancels their regular booking or contract. Get a gracious reply that asks why, makes it easy to come back, and leaves a good last impression.
Reply to a complaint and put it right
An apology that is specific, a fix you can actually offer, and a next step.
Reply to a refund request
A clear yes, no, or partial, matching the rule you already use.
Reply to a review that names a member of staff
A review praises or criticises one of your team by name. Get a reply that thanks them warmly, or protects them fairly, in public.
Reply to a review that praises and complains
Four stars, lovely words, then a sting in the tail. Get a reply that thanks them, deals with the gripe and reassures everyone reading.
Reply to new enquiries when you're fully booked
Your diary is full for weeks and enquiries keep arriving. Get replies that keep good customers waiting for you rather than going elsewhere, and a fair waiting list.
Reply when a customer complaint has been escalated to you
A customer has asked for "the owner" after a member of staff couldn't sort it. Get a calm, senior reply that backs your team and puts things right.
Reply when a customer disputes a bill
A customer says the invoice is wrong or too high. Get a calm reply that sets out the facts, deals with the fair points and gets you paid.
Reply when a customer wants to supply their own materials
A customer wants to buy their own tiles, parts or fabric and have you fit or make it. Decide your terms, and explain them so nobody's out of pocket if something goes wrong.
Rewrite a muddy sentence
One muddy paragraph becomes sentences a customer can act on.
Save replies in Gmail and WhatsApp Business for the questions you answer daily
You type the same answers about prices, availability and running late ten times a day. Get a set of replies saved as Gmail templates and WhatsApp shortcuts.
Say no politely
Turn down a job, a favour or a discount without burning the relationship.
Say no when someone asks you to work for free
"It'll be great exposure." "Could you just do a quick one for free?" Get a kind no that offers a paid option, and keeps the door open if it's worth it.
Send new clients a 'what happens next' pack so they stop chasing
Clients say yes, then ring every other day asking what's happening. Get a welcome pack with the timeline, what you need from them and how to reach you.
Stop losing evening enquiries with WhatsApp Business auto-replies
People message at 9pm, hear nothing and book someone else. Set up a greeting and an out-of-hours away message that answer the first question for you.
Take on more work from a customer who paid late last time
A customer who took months to pay wants you back. Get terms that protect you, and the words to say them without causing offence.
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